0114-day refund policy
Refund requests are considered where a purchaser is completely unable to access the purchased files and that access problem cannot be resolved within 14 days of the purchase date.
If you have an access problem, please contact support promptly with your order details so the problem can be investigated and, where possible, corrected, for example by sending a new link or delivering the files another way. Most access problems, such as a link that does not open or a lost purchase email, are solved quickly.
This policy applies to INVERTEBRA MATRIX and its add-ons (Specimen Vault, Done-For-You Episode Kits, Cinema Studio, Ecosystem Mode and any add-on offered later). Each product and add-on is a separate purchase and is assessed on its own.
02Digital product delivery
INVERTEBRA MATRIX and its add-ons are digital products delivered instantly and in full. After successful file delivery or confirmed download access, the transaction is complete and the sale is final under this policy. Refunds are not provided for:
- a change of mind;
- an accidental or mistaken purchase;
- a different personal preference or other personal reasons;
- unfamiliarity with the chat AI, editing software or other tools used with the toolkit;
- differences between the visuals or audio you expected and what an AI tool generates.
Immediate delivery and the right of withdrawal. When you complete checkout and accept the terms, you ask us to deliver the digital content immediately, and you acknowledge that, where the law gives consumers a right of withdrawal for digital content (for example in the EU and the UK), you lose that right once delivery has started. This does not affect the access policy above or your other statutory rights.
03Generation results and performance
The toolkit supplies plans, scripts and prompts, not guaranteed finished media, views, sales or earnings. Changes in AI tools, model behavior, subscriptions and individual generation settings can affect results, so please read the product description and watch the sample film carefully before you order. See the Disclaimers.
04How to report an access problem
Email our support email within 14 days of your purchase and include:
- the email address you used to buy and your WarriorPlus order number or receipt;
- the product you cannot access;
- a short description of what happens when you try to open your files, and any error message or screenshot.
We reply within 7 days and work with you to restore access. Please check your spam folder for our reply.
05Duplicate charges
If you were charged twice for the same product by mistake, send both order numbers and we will look into it with WarriorPlus. A confirmed duplicate charge is refunded.
06How approved refunds are paid
Approved refunds are issued through WarriorPlus to the original payment method. Your bank or payment provider may take several business days to show the credit.
07After a refund
When a refund is issued, your license and access to that product end. You must stop using the toolkit files and delete every copy. See License & Usage Rights.
08Fair use
We may decline requests that do not meet this policy or that show clear abuse, for example repeated buy-and-refund patterns, or requests made after the files have been shared, resold or redistributed.
09Payment disputes
Please contact us before opening a dispute or chargeback, so we can resolve the problem directly. Disputes are handled under the Terms & Conditions.
10Statutory rights
This policy does not replace or limit rights that cannot legally be excluded under the consumer laws that apply to you, or requirements imposed by the payment or checkout provider. Where those rights apply, they take precedence.